Privacy Policy
1. Introduction
This Privacy Policy provides detailed information on the data collection, processing, and usage specific to the AI phone assistant service of officeai.gr. Your use of our service constitutes acceptance of these terms, designed to protect your privacy and ensure the integrity and security of your data.
2. Data Collection
We collect voice recordings and associated data during interactions between our AI phone assistant and business clients. This process only occurs with explicit user consent for specific purposes, such as making reservations or processing orders, and includes interactions that may involve Google services, where applicable.
3. Data Usage
The voice data we collect is utilized strictly to fulfill client requests like order management and appointment settings. To enhance the
functionality of our service, we deploy sophisticated language models from third-party providers, including Google. The use of Google user
data through these models is confined to the purposes of servicing user requests and improving the responsiveness and accuracy of our AI systems.
4. Data Sharing and External Processing
In our application, Google user data is managed in strict accordance with our privacy policies and under the guidelines set by the Google API Services User Data Policy.
Here’s how we handle and utilize Google user data:
- Authentication: Users provide their Google account information to authenticate within our application. This process verifies the user's identity, allowing secure access and interaction with our services.
- Google Calendar Integration: Authenticated users can command our AI phone assistant to manage their Google Calendar. This includes creating, updating, or deleting appointments based on voice commands received during calls. Actions are performed through secure API calls to Google, and only with user consent.
- Data Sharing:We share Google user data exclusively with Google, solely for processing actions within our application as permitted by the user. This sharing adheres to the defined purposes within our privacy policy and complies with Google’s Limited Use requirements.
- Data Use Limitation: Google user data is utilized only for the specified purposes of authentication and calendar management. We ensure that the use of this data is confined to the functionalities explicitly consented to by the users and protected by stringent security protocols.
- Our application does not retain user obtained data to develop , improve or train on generalised AI or ML model
5. Data Storage
All client data, including voice interactions and personal details, is stored securely within our proprietary systems. Access to this data is strictly limited to authorized personnel engaged in fulfilling client requests. The security measures in place are rigorously designed to prevent unauthorized access and ensure data integrity.
6. Data Security
We employ state-of-the-art security technologies and protocols to protect the data we handle. This includes encryption, secure network architectures, and regular security assessments. Our commitment to data security ensures the protection of your personal information from unauthorized access, use, or disclosure.
7. Third-Party Access
Access to personal data by third parties is strictly controlled and limited to what is necessary for providing our services. We do not sell, trade, or rent personal information to other parties. Any third-party engagement is governed by strict data handling and confidentiality protocols.
8. User Rights
Users can terminate their use of our services at any time. Upon termination, all associated data processing is stopped, and personal data is either deleted or retained according to user preferences and applicable legal requirements.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Such changes will be effective immediately upon posting on our website. Regular review of this policy is recommended to ensure continued consent with any adjustments.
10. Contact
Should you have any inquiries regarding this Privacy Policy or wish to express privacy concerns, please contact us at info@officeai.gr.